The Warm Line – Now 24 Hours
The Warm Line provides non-crisis and crisis telephone support from a recovery and peer informed perspective in the York Region, South Simcoe and North York areas (the Central LHIN). The support line is answered by individuals with lived experience with mental health concerns, addiction, and/or trauma.
Volunteers are receiving ongoing training to ensure that their skill sets meets the need of the callers to continue to offer strong supports – regardless of the topics being discussed.
Warm Line volunteers work from their own homes. When a caller calls the toll-free number, the call is re-routed to the volunteers servicing the line. This ensures confidentiality on both ends. Being a volunteer also provides an opportunity for people to utilize their lived experience in a real and meaningful way which directly impacts other peoples and their own recovery.
THE WARM LINE IS SUPPORTED BY:
The Ministry of Health and Long-Term Care, The Central LHIN
For more information about the Warm Line or if you are interested in becoming a Warm Line volunteer, please fill out the following form and give us your reasons for wanting to become a Warm Line volunteer. You can also call us directly at the centre for more information.