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Mission Statement
We work collaboratively with consumer/survivors and families to improve lives through information, networking, self-help, mutual support, and partnership. All programs and services, including volunteer-delivered programs, are delivered by people who identify as having direct personal experience of mental health extremes and/or homelessness and/or people who identify as psychiatric consumer/survivors as part of our peer support philosophy.

Central LHIN Consumer/Survivor Network

Your Healthcare

The administration of the Ontario health care system is changing. More changes are on the way representing an opportunity to shape the system according to your needs. Read on to find out what these changes are and how you can make your opinion count!


The changes started with the formation of organizations called Local Health Integration Networks (LHIN) to address healthcare on a local basis with the goal of meeting the needs of “local health care users” (there are 14 of these organizations covering the whole of the Province of Ontario). You are a local health care user for both physical and mental health care needs, when needed. Our “Local” covers York Region, parts of North York and South Simcoe (known as the Central area). The organization is therefore known as the Central LHIN (Local Health Integration Network). Don’t worry about the name, the concepts are the most important part.


The actual functions of the Central LHIN will be to organize (i.e. “plan, integrate, fund and monitor”) health care within the Central area. For example, they are responsible for hospitals, Community Care Access Centres, and community mental health and addiction agencies amongst other health services. They are not responsible for funding physicians, whose services continue to be covered by OHIP, but will be talking to them about making recommendations to improve services. To help understand what this process means to local health care users like you, the Central LHIN is out talking to people. They have offered 7 open houses at locations throughout the Central LHIN area. The Central LHIN has also been working with community members to draft reports such as “Building a Mental Health and Addictions System, Together!” and “Making a Difference: Helping People Lead Healthier Lives”. The purpose of the first report is to configure the mental health and addictions systems in the best way possible taking into account the needs of “local health care users”. Mental health and addictions are seen as a priority for the Central LHIN. Lots more community consultations will happen and opportunities for involvement are available.


All of the above raises the importance of involvement by consumer/survivors in the process of “configuring” the mental health and addiction system to ensure that it is accessible to you. After all, an important part of a LHIN is to get local input. The Central LHIN has been active (see above) in gathering this input. Much more input is required as we move forward with changes. The Krasman Centre, while giving its own input to the process, wants to encourage and support consumer/survivors throughout the Central LHIN to get involved individually. Our support may take the form of providing information, helping with transportation and a “buddy” system to attend formal Central LHIN meetings. In fact, the Central LHIN has asked the Krasman Centre to take the lead in this work by developing a consumer/survivor network to provide advice to the LHIN. To learn more about the activities of the Central LHIN Consumer/Survivor Network; to get involved; or to host a community information session at your organization, please contact us. The Central LHIN website also identifies opportunities for involvement (see links and resources below).

Links and Resources

To get your queries answered, contact Theresa Claxton, Coordinator, Central LHIN C/S Network, Stephen Bradford or any staff member at the Krasman Centre.

For opportunities to get involved, published reports and other resources for the Central LHIN:
* http://www.centrallhin.on.ca

For information on LHIN’s generally:
* http://lhins.on.ca/

You deserve the best healthcare possible!

If you’d like to contact the Central LHIN Consumer / Survivor Network, please use the contact form below:

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The Krasman Centre is generously funded by:

Funded in part through The Regional Municipality of York

Important Announcements

Please note that effective April 1st, 2015 our Richmond Hill drop-in hours will be as follows:

Mondays: 10:30 – 5:00

Tuesdays: 10:30 – 5:00

Wednesdays: 12:00 – 5:00

Thursdays: 2:00 – 9:00

Fridays: 10:30 - 5:00

Saturdays & Holidays: 11:00 – 4:00

Sundays: closed

We hope that this adjustment to our hours will be temporary and that we can extend our hours to Sundays again in future.

Please note our Warm Line is available 24hrs/7 days/week.

Krasman Centre Announces New Executive Director

The Krasman Centre Board of Directors is pleased to announce that Susan Dobson is now the official Executive Director of the Krasman Centre.

The Board is very pleased that Susan accepted our offer to assume the Executive Director role.

We have seen Susan's community, leadership and management skills, up close over the last 8 months as she has fulfilled the role of Acting Executive Director. We are very confident that she can lead the Krasman Centre to new levels of excellence as the premiere consumer survivor agency in Ontario.

The Board of Krasman Centre is very thankful for the support from our service users, funders, agency partners and community stakeholders through this time of transition for our organization.

John Pakkidis
Chair, Board of Directors, Krasman Centre

Krasman Centre Warm Line

The Warm Line is now 24 hours per day, 7 days per week Call 1-888-777-0979

Contact Information

Main Office (Richmond Hill)

10121 Yonge Street
Richmond Hill, ON
L4C 1T7
tel: 905-780-0491
fax: 905-780-1960

Satellite Office (Alliston)

17 Paris Street
Alliston, ON
L9R 1J3
tel: 705-435-0054
fax: 705-435-6340

Toll Free: 1-888-780-0724

Hours of Operation

Richmond Hill

Regular Hours

Mon, Tue, Fri: 10:30am-5pm
Wed: 12pm-5pm
Thurs: 2pm-9pm
Saturday & Holidays: 11am-4pm
Sundays: closed


Regular Hours

Mon, Tue, Thur, Fri: 11am-4pm
Wed: 1pm-4pm
Closed Statutory Holidays
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