Welcome to the Warm Line & Peer Crisis Support Chat.  

These services provide non-crisis and crisis support from a recovery-informed perspective rooted in lived experience in the York Region, South Simcoe and North York areas (the Central LHIN). They embody the values of peer support and emphasize strength-based, recovery-oriented, and Equity, Diversity, Inclusion, and Anti-Racism (EDIAR) principles. 

Support Areas: 

General Peer Support: 

• Call: 1-888-777-0979 

Newcomers Peer Support: 

• Call: 1-888-233-5633 

Our Services Are: 

• Confidential & Anonymous 

• Peer Support Grounded in Recovery and Harm Reduction  

• Culturally Sensitive 

• Available in Multiple Languages 

• Free of Cost 

• 24/7 Telephone Services 

• Live Chat Support 

The Warm Line & Peer Crisis Support Service volunteers receive ongoing training to ensure their skill sets meet the needs of callers, enabling them to provide strong support—regardless of the topics being discussed. Volunteering offers a meaningful opportunity for individuals to utilize their lived experience in a way that directly impacts others while also contributing to their recovery. 

When a caller contacts the toll-free number, the call is re-routed to the volunteer on the line. Both phone and chat services are anonymous, ensuring confidentiality for all participants. You will not be asked to provide personal information to use this service. All conversations are strictly confidential and anonymous. 

Join Our Volunteer Team as a Peer Support Volunteer 

Are you passionate about supporting others on their recovery journey? We’d love to hear from you! 

How to Apply: 
Send us an email explaining: 

• Why you want to join our volunteer team. 

• Your own recovery journey. 

For applications, assistance, or inquiries, please contact our staff at info@krasmancentre.com.