For some, rediscovering hope stems from a single conversation with a person who was once in a similar situation.
The Peer Navigator program establishes a peer navigator/peer supporter to the established Emergency Department Crisis Teams at North York General Hospital (NYGH) and Southlake Regional Health Centre (SRHC).
The Peer Navigator provides peer support to people attending at the Emergency Department (ED) who demonstrate and acknowledge distress related to mental health &/or addiction challenges until clinicians and crisis workers are able to initiate their assessment.
The peer navigator assists people seeking care in the ED by connecting patients with community support. Drawing from their own lived experiences with mental health and/or addiction challenges, shared experiences and mutual understanding between the peer navigator and a patient can inspire hope, enhance recovery, and improve the quality of the patient experience both in the Emergency Department (ED) and through the rest of the health care system.
The program is funded through an annual investment by the Central Local Health Integration Network to enhance the health of those who seek care in the ED.