To create a vibrant welcoming place where consumer/survivors come first and to provide the support that builds their confidence, inspires their creativity, recognizes their potential and engages them in positive, long-lasting change.
We work collaboratively with consumer/survivors and families to improve lives through information, networking, self-help, mutual support, and partnership.
All programs and services, including volunteer-delivered programs, are delivered by people who identify as having direct personal experience of mental health extremes and/or homelessness and/or people who identify as psychiatric consumer/survivors as part of our peer support philosophy.
– We work from a recovery perspective, as opposed to a bio-medical or psychosocial paradigm.
– We believe that people know best at all times what they need in order to facilitate their own recovery and wellness
– We believe that people can recover and achieve their goals if given access to the necessary power and resources.
– We believe that people must have the opportunity to heal and recover from oppression and trauma in order to facilitate mental health recovery
– We believe that services must be designed and delivered with dignity and with respect for diversity in race, ethnicity, culture, gender, age, ability, religion, and sexual orientation.
– We believe that traditional healing practices based on one’s culture(s) and community are essential to recovery
– We believe that we are custodians of the earth and must take every action and non-action necessary to protect and heal the environment. We believe in a harm reduction approach to substance use, sex work involvement, crimes of poverty, and other realities of doing trauma-informed support work.
– We do not believe in banning people permanently from our services. If we are committed to recovery, then we must also be committed to people in recovery.
– We believe in delivering hassle-free services in order to increase access and equity in service delivery. No records or files are kept for service use, and all services are available to people with anonymity if they wish. There is no intake process, which often inhibits people from accessing supports and services. We acknowledge that many people who are in the mental health or homelessness service system are mistrustful of helping services and will take every reasonable action to build trust with people who are preparing themselves to access services.
Our Core Ethical Values
Respect for Autonomy – The right of self-determination and empowerment for individuals especially as it relates to health and social determinants of health care decisions.
Privacy – Individual stakeholders have a right to privacy, including the privacy of their health information.
Equity, Accessibility and Diversity – All people have an equal claim to receive the basic support they need, and health care organizations are obligated to provide services to the best of their ability, using the available resources and setting priorities based on those most in need.
Trust and Integrity – Trust is an essential part of the relationship between government and citizens, between service providers and service users, between organizations and their staff, between the public and service providers, and among organizations within a health system. Individuals must be faithful to each relationship and their respective roles and responsibilities.
Stewardship and Fiscal Responsibility – In our Society, both the organization and individuals will be entrusted with governance over scarced resources. Those entrusted with governance should be guided by the notion of stewardship, which includes protecting and developing one’s resources, and being accountable for public well-being.
Accountability – Accountable legal requirements: Personal Health Information protection Act (PHIPA), Ministry of Health and Long-Term Care (MOHLTC), Central Local Health Integration Network, Ministry of Community and Social Services, Ministry of the Attorney General, Health Care Consent Act (HCCA), Substitute Decision Act (SDA), Mental Health Act, Professional Codes of Ethics, Regulated Health Professionals Act., The Health System Improvement Act, The accessibility for Ontarians with Disabilities Act, Residential Tenancies Act, Multi-Sector Service Accountability Agreement, Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, Ontario Human Rights Code, Fire Protection and Prevention Act.
Teamwork – To support and assist one’s colleagues
Person focused – To provide support that is sensitive to visitors’ values, beliefs, and cultural practices
Initiative – To take action to improve the quality of care and services
Compassion – To “suffer with” another, to express genuine sympathy and a desire to alleviate suffering
Communication – To facilitate the exchange of honest and meaningful information
Beneficence – To “do good” for visitors, to promote the visitor’s interest
Growth – to seek and promote learning and development
Nurturing – To foster a positive, healthy and safe workplace
Excellence: To strive to be the best one can be
Respect – To treat others with kindness and courtesy; to preserve vistors’ dignity; to involve them and their identified significant others in decisions; to promote an environment free of harassment