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Our Vision

To create a vibrant welcoming place where consumer/survivors come first and to provide the support that builds their confidence, inspires their creativity, recognizes their potential and engages them in positive, long-lasting change.

Our Mission

We work collaboratively with consumer/survivors and families to improve lives through information, networking, self-help, mutual support, and partnership.

All programs and services, including volunteer-delivered programs, are delivered by people who identify as having direct personal experience of mental health extremes and/or homelessness and/or people who identify as psychiatric consumer/survivors as part of our peer support philosophy.

- We work from a recovery perspective, as opposed to a bio-medical or psychosocial paradigm.

- We believe that people know best at all times what they need in order to facilitate their own recovery and wellness

- We believe that people can recover and achieve their goals if given access to the necessary power and resources.

- We believe that people must have the opportunity to heal and recover from oppression and trauma in order to facilitate mental health recovery

- We believe that services must be designed and delivered with dignity and with respect for diversity in race, ethnicity, culture, gender, age, ability, religion, and sexual orientation.

- We believe that traditional healing practices based on one’s culture(s) and community are essential to recovery

- We believe that we are custodians of the earth and must take every action and non-action necessary to protect and heal the environment. For that reason, the Krasman Centre boycotts the bottled water. industry, uses environmentally-friendly products, consumes only fair-trade and organic coffee, and other health-sustaining practices.

- We believe in a harm reduction approach to substance use, sex trade involvement, crimes of poverty, and other realities of doing trauma-informed support work.

- We do not believe in banning people permanently from our services. If we are committed to recovery, then we must also be committed to people in recovery.

- We believe in delivering hassle-free services in order to increase access and equity in service delivery. No records or files are kept for service use, and all services are available to people with anonymity if they wish. There is no intake process, which often inhibits people from accessing supports and services. We acknowledge that many people who are in the mental health or homelessness service system are mistrustful of helping services and will take every reasonable action to build trust with people who are preparing themselves to access services.


The Krasman Centre is generously funded by:

Funded in part through The Regional Municipality of York

Important Announcements

Please be advised, after many years of service with the Krasman Centre, Stephen Bradford is no longer working here and is pursuing other interests.

Susan Dobson will continue in her role as Acting Executive Director.

The Board would like to thank the staff and volunteers of both Krasman Centre locations for their support and untiring efforts this past year. We have had many successes. We look forward to an exciting 2015

John Pakkidis
Chair, Board of Directors, Krasman Centre

Krasman Centre Warm Line

The Warm Line is now 24 hours per day, 7 days per week Call 1-888-777-0979

Contact Information

Main Office (Richmond Hill)

10121 Yonge Street
Richmond Hill, ON
L4C 1T7
tel: 905-780-0491
fax: 905-780-1960

Satellite Office (Alliston)

17 Paris Street
Alliston, ON
L9R 1J3
tel: 705-435-0054
fax: 705-435-6340

Toll Free: 1-888-780-0724

Hours of Operation

Richmond Hill

Regular Hours

Mon, Tue, Fri: 11am-5pm
Wed: 1pm-5pm
Thurs: 11am-9pm
Saturday, Sunday & Holidays: 12noon-4pm


Regular Hours

Mon, Tue, Thur, Fri: 11am-4pm
Wed: 1pm-4pm
Holidays: 12noon-4pm
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